We recognise that your privacy is important. At SomersetCounsellingTherapy.co.uk we are dedicated to protecting your data and privacy. We collect, protect, store and dispose personal data of prospective and current clients - over age 18 only - in accord with SCT’s Insurer and the Information Commissioner’s Office (ICO). We follow data protection principles as per the Data Protection Act 1998 and General Data Protection Regulation (GDPR) effective 25 May 2018.
This policy is to aid clients’ understanding of the use of their personal data and sensitive personal data as well as their rights regarding their data. This policy also outlines the types of personal information we receive and collect when you use SomersetCounsellingTherapy.co.uk, as well as some of the steps we take to safeguard information. This will help you make informed decisions about consent, sharing personal data and/or becoming an online customer or offline client.
Info transmitted over the web is not 100% secure. Personal data is transmitted at your own risk but, once SCT is in control of your data we will adhere to privacy procedures to prevent unauthorised access. Also, our webmail and website communications between visitors’ browsers and https://www.SomersetCounsellingTherapy.co.uk/ are secure and encrypted. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP.
We collect the following personal data in electronic form:
SomersetCounsellingTherapy.co.uk may collect personally identifiable information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, or fill out a form, and in connection with other activities, services, features or resources we make available on our site.
We may collect and use your personal information to: run and operate and improve our site, display site content correctly, improve customer service by responding to your requests, enquiries or questions, providing support, personalise user experience, understand how our visitors - as a group - use services and resources provided on our webpages, improve our products and services or run a promotion, contest, survey or other site feature. Furthermore, your personal data can be used to send one-off emails about information requested by you about topics of interest or periodic emails, which may include electronic newsletters and/or autoresponder series of emails.
You can refuse to supply personally identifiable data and instead visit our site anonymously, but it may prevent you from engaging in certain site-related activities.
If we make material changes in the collection of personally identifiable information, we will inform you by placing a notice on our site. Personal information received from you will only be used for internal purposes. We will not sell it nor will we provide it to 3rd Parties, subject to the Ethical or Legal Grounds for Sharing Personal Data and limitations of confidentiality relating to Counselling Clients who we have a contractual agreement with.
We will use personal information received from you for internal purposes only and will not sell it or provide it to third parties.
We may collect non-personally identifiable information about you during interactions on our site. Non-personally identifiable information may include your browser name, type of computer and technical information about your connection method to our site, for example the operating system, Internet service provider used or other similar information.
Information is also collected via Cookies and Web beacons, but no personal identifiable data is provided to 3rd Parties through their use. Cookies are identifiers or strings of information that are transferred to visitors’ computer hard drives through their web browsers to enable our system to recognise their browsers. Cookies personalise visitors’ experiences by recalling specific information eg telling visitors if they have returned to a specific webpage. Web beacons are transparent image files commonly used by sites that use 3rd Party services to monitor traffic, visitors’ journeys around websites, visitors’ interactions on webpages or in products or ads to find out how many times visitors have seen an ad. Web beacons are often used in association with cookies to understand how visitors interact with the pages and content on the pages of a website.
Online Counselling Sessions
Browsers can be set to accept or reject cookies automatically, or notify you when cookies are being requested. Privacy software can override web beacons. Please refer to your browser’s Help section for guidance on refusing cookies or requesting to be notified when cookies are being requested.
If you choose to refuse SomersetCounsellingTherapy.co.uk's cookies, this should not cause any problem with the continued use of our site, but you may not be able to fully experience interactive features on the site.
This website is directed to adults (over age of 18 only). It is not directed to children under the age of 18. Our site is operated in compliance with current regulations. Due to insurance purposes are offline clients must also be over the age of 18.
Visitors under the age of 16 must provide parental consent to use this site. We do not knowingly collect or use personally identifiable information from anyone under 16 years of age.
If we sell SomersetCounsellingTherapy.co.uk, any Non-personally Identifiable Information obtained by us from you through your voluntary participation in our site may be transferred to the new owner as a part of the sale so that the service provided to you may continue. In such an event, you will receive notice through our website of the change in control and practices, and we will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make.
Personally identifiable information and non-personally identifiable information collected by this site online is stored on our host's servers. That host is SiteSell Inc., located at 1000 Saint-Jean Boulevard, Suite 702, Pointe-Claire, QC H9R 5P1 Canada.
This section is relevant in order for prospective clients to make fully informed decisions before becoming an offline client. Prospective clients, current clients or clients being referred by their employer or another 3rd Party may have the following personal data collected.
If you decide to become an offline Counselling, Reiki, Meditation or Tai Chi Client, the following personal data and sensitive personal data will be collected for customer service, health and safety as well as insurance purposes:
The purpose for which consent was given eg managing the service by responding to enquiries, book/cancel/reschedule sessions and provide mental health support. SCT also requests feedback and testimonials to ensure we provide an effective service. If testimonials are shown, only first initials are used eg Client E or Anonymous. Data will not be sold or passed to 3rd Parties.
Confidentiality is fundamental to counselling. SCT does not share data with other Professionals, 3rd Parties, Agencies, Companies or Other Individuals (family or significant others) who take payment responsibility. 3rd Parties are only informed of session dates (attended, missed or cancelled).
One point of note is National Counselling Society requirement for counsellors to attend Supervision during which client work, “counsellor’s process” or interventions used, are discussed. Personally identifiable data is not disclosed during Supervision.
A second point of note is clients may give written consent to inform an organisation or individual, in which case SCT will oblige. In following exceptional circumstances SCT may breach confidentiality:
Paper files are kept in locked storage at our registered premises. Computer notes are encrypted and stored on a password protected computer. To ensure confidentiality Personal Data (identifiable data) are stored separate from Sensitive Personal Data disclosures, but linked with an anonymous code. This method is commonly used in the counselling profession.
Personal data - whether collected via text, email and web forms - is deleted once messages or requests have been acted upon. Pending requests awaiting input from prospective clients are kept for 3 months. Otherwise, all client related data is held secure for five years from the end date of therapy as per insurance requirement. After that period, SCT shreds paper evidence and erases electronic data using purpose-built commercial software; subject to any unresolved complaints or ongoing legal cases.
Firstly please clarify the issue with your counsellor in person, by phone 07774 720 415 or via web contact. Other concerns about SCT’s handling of your data can be taken up with the ICO referring to Data Controller Registration Number: ZA281623. Issues about Henriette O’ Bryan (NCS15-02741) breaching Ethical Codes could be taken up with National Counselling Society (NCS), 19 Grafton Road, Worthing, West Sussex, BN11 1QT. Tel: 01903 200666.
If you do not agree
Last updated: 25 May 2018
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